Medical Subject Matter Experts: Medical Records Implementation and Training Challenges
A growing number of hospitals and ambulatory clinics are consumed with the task of implementing medical records software. This national rollout of medical records software has increased the need to collaborate with medical experts. Technological advancement means adoption of new ways of thinking and often requires Change Management training. Special use of medical records holds the promise of improved patient outcomes through medical educational interventions for both medical practitioners and patients. Implementation of a medical records system for software engineers involves understanding of the clinic workflow, while practitioners need a better understanding and appreciation of the advantages of using medical records software. When there is two way respect and communication, good things happen for the patient and for medical care in general.
Over the holidays, EPIC Systems, a national provider of medical records software, invited me in to their audio studios to do a podcast on the relevance of my micro-collaboration model to medical records implementation. I was excited to hear that my model can be applied generally to working with any type of expert, even brain surgeons and ER doctors.
I will be speaking at the Alliance for Continuing Medical Education Conference in Orlando, FL on January 22nd and hope to explore in depth the importance of micro-collaborating with medical experts.
Take a listen as I discuss the need for medical records software implementers to understand how to engage doctors and staff through micro-collaboration.
Disclaimer: This interview does not imply an endorsement by or partnership with Epic Systems.
Click play to listen to the podcast (approx. 24 minutes)
Patti Shank has been prolific through the years in terms of sharing ideas on how to rapidly create self-paced eLearning with a focus on strong instructional design. With the second edition of her book, The Online Learning Idea Book, Volume Two: 95 Ways to Enhance Technology-Based and Blended Learning, she has once again successfully aggregated actionable ideas from a variety of eLearning colleagues. Although many contributions refer to PowerPoint plug-in tools, there are also good ideas for authors of higher education courses who utilize an LMS.
Here are my top 10 favorite ideas:
- Frustration Check List – This is a practical check list that will encourage your development team and instructor experts to do a quick evaluation of courses under development. Hopefully viewed as a continuous improvement exercise.
- My Personal Learning Network – Use Twitter’s Favorites feature to bookmark tweets by eLearning pundits.
- Online Classroom Clickers – What a great idea. Use third party software to embed instant polls. Suggested free software: www.polleverywhere.com, www.micropoll.com or www.twtpoll.com Also (my comment) some LMS questionnaire modules can also act as “classroom clickers”.
- YouTube You Talk – Create a video and post on YouTube as a learning activity. The instructor on video presents a problem or idea. Learners can post answers or insights in the comment box.
- Branched Scenarios with Three Cs – This is a template system to help with the writing and design of branched scenarios for self-paced modules.
- Reduce OnScreen Text – Lists several ways to reduce onscreen text. Got it; use fewer words, animate graphics. Long live self-paced page turners!
- Easy Video – Apparently http://animoto.com allows for easy creation of video and upload to YouTube and Facebook.
- Easy Mobile Learning Content: PowerPoint to MP4 – Rapid eLearning for the smart phone! Screen capture technology i.e. www.techsmith.com/jing/ to turn PPT into MP4
- Interactivity Calculator – Create a tool that helps you communicate interactivity levels or use mine at www.webcourseworks.com/custom-learning/games-and-simulations/game-calculator
- Pre-work Verification – A simple form that helps instructors confirm that students completed the required pre-workshop material.
Check out the book on Amazon.
Full disclosure: I have contributed two ideas to the book, “Idea Title: Complexity Analysis” and “Better Collaboration with Your Subject-Matter Experts.” In Complexity Analysis, I discuss how knowing what level of complexity is needed and desired up-front helps all stakeholders understand the cost/time/resource implications of more complex projects. In my section on SMEs, I explain how two-way communication and expertise sharing with SMEs improve the quality of the final deliverable.
Are You An Expert?: Stereotyping the SME
Tomorrow, I will be participating in the 2011 Midwest Forum on Talent Management right here in Madison, WI. The event is back for another year of discussion with nationally recognized speakers on accelerating quality company talent.
I am delighted to be speaking at this conference on engaging with subject matter experts (SMEs) as a way to enhance project development. Working with SMEs can be a challenge, and many writers and developers have a difficult time communicating with experts to acquire the information necessary to create online eLearning material. It may be difficult, but SMEs are critical to the development of your course materials. Whether you’re managing knowledge or building talent in an organization, bottling the expertise of SMEs to build your body of knowledge is crucial.
The session will focus on ways to engage SMEs in your training project through techniques to “mindmeld” and share expertise. During the session, I will debut what I hope to be a humorous approach to talking about my model for SME collaboration by incorporating what I call “The 5 SMEs.”
A brief introduction to the 5 SMEs:
Sergeant SME – The Sergeant SME considers themselves above those packaging their knowledge. In order to share their knowledge with others, recognize the power relations between SMEs and product developers to level the playing field.
SME at Sea – At a recent conference, an instructional designer in the Navy said his SMEs are often out at sea. The comment inspired the SME at Sea, who represents those experts who are often unavailable. Maximize access to their knowledge by managing rigidly.
Mystery SME – Research shows that some experts have a very difficult time communicating why they know what they know. Finding a way to get to the core of their knowledge is a Rubik’s Cube of sorts. The challenge of working with a Mystery SME is to develop a shared language.
Stuck SME – The Stuck SME is not willing to use technology or consider new ways of being innovative. In the field of building computer simulations, a formal, organized way of incorporating user testing and involving the SME will get them unstuck.
Sparkless SME – When dealing with a Sparkless SME, you will inevitably find yourself competing for the SME’s passion. The challenge is getting the SME excited about the knowledge you are bottling and sharing with others. Ignite their passion for the project by spiking momentum.
Each of these types of SMEs presents different obstacles. In my session, I will further explain how to best communicate with SMEs in an effort to maximize project success. If you are an expert, avoid falling into one of the five stereotypes by being aware of the challenges you present and understanding the collaboration process.
I am really looking forward to this opportunity to speak on this topic and be a part of this year’s event. Click here to find out more information about the 2011 Midwest Forum on Talent Management or learn more about my Mind Meld: Using & Managing Subject Matter Experts forum session.
Collaboration Between eLearning Designers and Subject Matter Experts – Part 2, Explicit vs. Tacit Knowledge
Starting May 29th and running through June 1st, the 2011 NISOD (National Institute of Staff and Organizational Development) Conference on Teaching and Leadership Excellence will be taking place in Austin. I will be hosting a breakout session called Micro-Collaboration: Team Sharing Between Instructor and Web Developers on Tuesday, May 31st from 2:00-3:00 p.m. At this session I will be covering some great material about how to improve the results of your team collaborations as well as announcing the premiere release of my book, “MindMeld: Micro-Collaboration Between eLearning Designers and Instructor Experts.” I would like to personally invite you to come join me at the session and see why I am so passionate about this topic. Read more…
Introduction to MindMeld: Micro-Collaboration Between eLearning Designers and Instructor Experts – Part 1, the Foreword
I am very excited to announce that my new book, “MindMeld: Micro-Collaboration between eLearning Designers and Instructor Experts,” is in the final publishing stages (including pre-order status)… So for the next few weeks I will be posting a series of blog entries regarding my new book and its contents. My intention for each blog post is to focus on individual chapters in the book and provide a little synopsis of them in order to bring some insight to you as to what the book is about and why I would encourage you to embrace it. Read more…
As you may already know, I have been writing blogs and articles about how to improve relationships and collaboration with SMEs for some time now. Over the past few years I have gained a lot of insight into keeping the momentum going with your eLearning projects by engaging your SMEs more effectively. With my session on micro-collaboration coming up this week at the Learning Solutions Conference & Expo, I thought I would rewind a bit and highlight some of my past posts on subject matter experts. If you have a moment, you can read up and gather a bit on my thought process.
- Communicating with Subject Matter Experts (09/13/2010)
- Subject Matter Experts: How to Engage and Influence SMEs (05/10/2010)
- Getting the SME to Share Expertise for eLearning: Understanding “Type” (05/26/2009)
- Tips on Handling Subject Matter Experts (01/08/2009)
Many eLearning writers and developers struggle with communicating with experts to acquire the knowledge necessary to develop highly interactive online learning activities. Experts are busy, in demand, and rarely are compensated for their work and advice on your eLearning project. After researching several projects over the last year, I’ve assembled five main factors that eLearning managers can utilize to encourage more subject matter expert (SME) involvement. In the graphic below, you can see these five factors that I have added on top of Samuel Bacharach’s Momentum Model; I believe this adaptation presents a more cohesive understanding of the collaboration process with SME’s. Read more…
I am a dissertator at the University of Wisconsin, and my research topic is on “Factors that enable collaboration between the IDD (instructional design and development) team and the subject matter expert.” I have written a series of blog entries on the various expertise sharing factors, which I have discovered (slow drip style) can be utilized by eLearning managers. While conducting my research, one interviewee said bluntly: “the amount of collaboration really comes down to the personality mix of team members.” Well, yes and no. “Personality style” and “influencing style” of the group leader(s) and team members does play a role. But the topic of team member “style” is not specifically part of my research. Read more…
At the recent eLearning Guild’s Learning Solutions conference in Orlando, I presented a session on how managers can enable greater subject matter expert collaboration with design and development teams (IDD). I was excited to see a packed room with a very attentive group of eLearning project managers and instructional designers.
Adding to the inspiration were the two conference keynote speakers (Sir Ken Robertson and Jonah Lehrer), who also addressed the value of understanding the tacit knowledge that experts may know but find hard to share. Jonah Lehrer, author of How We Decide, talked about his flight simulator experience and the importance of understanding how emotions and hidden patterns play a big part in an expert’s decision-making process. Read more…
I’ve been following responses to a question on LinkedIn’s eLearning Guild group about working with subject matter experts, or SMEs. Here is my response to some of the ideas other group members posted:
- Recognize that how you manage the SME will have a significant impact on the success of your eLearning project in terms of time, cost, and quality.
- Inform your SME of the goals of your project and the amount of time it will take to meet them. Provide a mutually-agreed-upon timeline for when you need the SME.
- Ask the SME whether his or her supervisor understands the time commitment the training program will require.
- Show the SME a sample of a similar eLearning project in order to educate him or her on what to expect from this project. Provide a quick overview of the complexity of the final deliverable, the team effort necessary, and especially, the importance of expert input.
- Whenever possible, let the SME react to content. Start with a rough outline that uses a lesson/topic format.
- Respect the SME’s time; come prepared with questions that encourage the SME to tell you stories. And above all, listen!
- Use a spreadsheet or Word outline template to assist the SME with writing ideas down on “paper”.
- Use a web-based team site or wiki as a document repository and as a way to keep the SME informed of all project phases and the roles of other team members.
- Aggressively renegotiate deadlines when necessary. Take the lead on communicating with the primary stakeholder when deadlines change due to SME time constraints.
- Honor the expert throughout the development process. Tell the development team about the important contributions the SME makes to the project. Read more…